Q & A
Q & A
In which countries can my company use Codapay to collect payments from customers?
Indonesia, Malaysia, Thailand, the Philippines, Vietnam, and Singapore.
What payment channels do you support?
We offer a range of direct carrier billing, Bank/ATM transfer, cash payments at convenience stores, and physical voucher redemptions as follows
: Direct carrier billing (Telkomsel, Indosat), Bank/ATM transfer (all banks, along with mobile banking applications), cash payments at convenience stores (Alfamart).
: Direct carrier billing (Maxis), cash payments at convenience stores (e-pay).
: Bank/ATM transfer (all major banks), cash payments at convenience stores (Tesco Lotus, Big C, M-pay, Family Mart), physical voucher redemptions (True Money Cash Card).
: Direct carrier billing (Globe), Bank/ATM transfer (all major banks), cash payments at convenience stores (Robinsons department stores, Bayad Centres).
: Physical voucher redemptions (Viettel, Mobifone, Vinaphone, Gate, Vcoin).
: Direct carrier billing (Singtel, M1, StarHub).
Why work with Coda?
Why should I work with Coda instead of a Telco, Bank, retailer, or physical voucher distributor directly?
Integrating directly with payment channels is very time consuming. It takes Coda on average 18 months to contract and integrate with a Telco. Moreover, because Coda can approach payment channels representing a large number of merchants and payment volume, we are often able to negotiate better commercial terms than an individual merchant would alone. By working with Coda, merchants can activate connections to dozens of payment channels at competitive rates, and be live in a few days -- not one and a half years.
What is the difference between Codapay and Boku / Fortumo?
Boku and Fortumo are global carrier billing companies. Merchants with a worldwide audience for whom the most important thing is to make a single connection and achieve global carrier billing coverage (i.e. in many countries across Africa, the Americas, Europe, and Asia) are likely suited to Boku or Fortumo.
However, merchants that are focused on one or more countries in Southeast Asia are likely better suited to Codapay. We are an aggregator of alternative payments (including carrier billing) focused entirely on Southeast Asia. Because we have direct connections to each of the telcos with whom we work, our payouts are typically much better than our globally focused peers. Moreover, we offer a range of low-cost alternative payment channels that are ideally suited to big spenders, which global carrier billing companies like Boku and Fortumo do not.
What is the difference between Codapay and wallet-based gaming payment systems?
Like Codapay, wallet-based gaming payment systems also support a range of payment channels across Southeast Asia. However, customers can use those payment channels only to purchase points issued by the wallet provider, which they must store in an e-wallet (for which they must first register and login to use). Those points can in turn be redeemed for content at game publisher's sites. Wallet-based gaming payment systems typically charge merchants 20-25% of every payment for transaction processing.
In contrast, you can accept payments directly from customers on your site or in your app using Codapay. It's a faster and simpler purchase experience. The fees we charge for payment processing vary by payment channel, but can be as low as 4%.
How does Coda work?
Is there an integration fee, setup fee, or minimum volume requirement?
No, we don't charge any integration or setup fees, and we impose no minimum volume requirement. If outpayments are made to a bank account outside Singapore, an international bank transfer fee will apply.
What is the integration process?
Merchants integrate against Coda's API or embed our Android SDK, and one developer can typically complete an integration in a couple days. We provide a single API for all countries and payment channels in which we operate, so it's easy to activate multiple payment channels in multiple markets. To make the process even easier, Coda provides sample code in a range of languages, and offers integration support to developers in English, Mandarin, Korean, and Bahasa Indonesia.
Read more about how you can implement Codapay.
What payment channels should I implement for the products that I'm planning to sell in Southeast Asia?
Please refer to the payment landscape overviews that we've prepared for Indonesia, Malaysia, Thailand, the Philippines, Vietnam, and Singapore for a comprehensive overview.
Payment Terms and Fees
What are the fees and payment terms?
Fees and payment terms vary by channel. However, in general:
Coda's fees are very competitive: we make direct connections to each of the Telcos that we work with, so can provide the lowest rates and best coverage for direct carrier billing in Southeast Asia. Our alternative payment channels are even less expensive and are the preferred method of payment for big spenders.
Coda takes between 60-90 days (depending on the market) to make payment for transactions completed using direct carrier billing (i.e. if a customer makes a payment using DCB in January, the merchant would receive payment by the end of March in the case of a 60-day payout cycle). We recognise that this is slow, but unfortunately it cannot be modified: the Telcos with whom Coda work require almost the entirety of the 60-90 day cycle to pay us, and we in turn make payment to our merchant partners very quickly. For transactions completed using bank/ATM transfers, cash payments at convenience stores, and physical voucher redemptions, Coda pays in 30 days or less.
For more information, please
. If you are not using a company email address, please let us know your company name and what service(s) you provide.
What happens if a customer makes a purchase using direct carrier billing and then doesn't pay their phone bill, or the charge is reversed for some reason?
You will still be paid! With the exception of a few small channels, Coda protects our merchant partners from chargebacks and bad debt: if Coda authorises a transaction through our API, the merchant will be paid for it.
How can I monitor and reconcile transactions?
Merchants can view a realtime feed of transaction records in Coda's Merchant Portal. As part of the onboarding process, our team will set you up with a Merchant Portal account where you can track all of your transactions, for all of the payment channels and markets in which you work with Coda, in realtime. Our finance team will also send you a transaction report every month.
Does Coda require its merchant partners go through any third-party (i.e. bank) underwriting or accreditation process?
No: Coda does not provide credit card processing services (namely because it's not a payment channel that customers use to purchase digital content in Southeast Asia), so merchants are not required to go through an underwriting or accreditation process as they typically would with credit card processing gateways. This makes getting started with Coda even easier and faster.
Can carrier billing be used for the purchase of physical goods?
Carrier billing can only be used for the purchase of digital content.
Can Coda help to promote my service?
Coda is a payment gateway, so our main focus is to present you the best payment platform for you and your users. However, we can provide marketing support post-integration in the form of joint-promotions to drive monetization, and promote our merchant's services via our social media platforms, creating more premium / paying users for you!
Great! How can my company get started with Codapay?
Just send us an email!
• Merchants in Greater China should write to Ben Lee at
• Merchants in Indonesia should write to Yoda Diputra at
• Merchants elsewhere should write to Clearent Halim at
Our team will contact you to answer any questions, and help you through the next steps:
1. Contracting with us (average: 1-2 business days)
2. Integrating with us (average: 2-3 business days)
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